D5000 Service Advisory; Nikon Europe customers get a raw deal.
Nikon have recently
admitted that some D5000s have a fault, and that cameras within a certain serial number range should be returned for repair:
an electronic component related to power control in some Nikon D5000 digital SLR cameras does not meet factory specifications and may, in certain circumstances, prevent the camera from turning on, thus preventing operation of the camera.
In the USA, Nikon's advisory states:
Service related to this issue, including the cost of shipping affected D5000 cameras to Nikon, as well as their return to customers, will be free of charge.
However, here's the UK version:
Nikon covers the cost for repair (preventative measure) and return shipment to the consumer.
In other words, we loyal Nikon users in England have to pay from our own pockets to send the camera to Nikon to be fixed, even though the camera is faulty. Come on, Nikon Europe! Step up to the plate and do what's right - send out pre-paid shipping containers to all the affected users!
2 Comments
Nikon have had my camera for nearly a month now and I still get excuses and am told, only a few days more. Apparently they have run out of parts. Why can they not either give a refund or supply a loan camera?
I'm pulling my hair out, metaphorically speaking. The shutter release button on my two year old D140 has stopped working! It stopped abruptly after taking a perfect picture this morning.
I live in rural north Wales and have been scouring websites trying to speak to someone at Nikon who might tell me what the problem is. Needless to say I have had no luck until I chanced on this site. Is there anyway you can help or advise me?